Originally Posted by
oldtora
The PAX's safety is not in question . Even if he meets them merely half-way , and smiled , and said 'O.K. , now you owe me a different way to go home' , everyone would have improved their day .
Actually, not everyone would have improved their day. There are passengers traveling today, tomorrow, and so on, who, had Dr. Dao quietly acquiesced, would have been abused by United, but now United will be a bit more careful about following the law and its own ToC.