Originally Posted by
Oasis
Still... No matter how many tickets you hold for that seat, or how much you paid for that seat; if the crew tells you to get off the plane, you have to get off.
When the police tells you to do something, you better do it, especially in the states. The doctor should've known better, bad judgement.
Police was too aggressive (what else is new), but was out of control of United.
No not all true at all. Yes, passengers must obey a
lawful command from the commander and yes, this can be delegated in many cases to cabin crew but the order MUST be lawful. Too many people readily quote commander is God etc........only in certain defined circumstances.
As to this incident itself, I would bet folding money that this will, in addition to appalling customer service and subsequent
PR, boil down to the fact that the gate staff or their immediate manager, were not empowered to offer more than a defined amount to volunteer offloads. Up the ante and you will surely have success.
See any parallels in this neck of the woods?