PPRuNe Forums - View Single Post - USA Today: UA forcibly remove random pax from flight
Old 13th Apr 2017, 08:02
  #740 (permalink)  
framer
 
Join Date: Sep 2008
Location: 41S174E
Age: 53
Posts: 2,767
Re all the comments about Captains,( this site used to be about 50% Captains posting....feels like about 2% now) I think there will be a lesson that current Airline Captains can take from this once a factual report is released and it will be thus;
Although ground staff and Police are usually quite good at their jobs, if a passenger is to be removed the Captain should hold a two minute meeting with those involved to set expectations about how the removal will be conducted and set a clear expectation that another meeting will be held prior to using any form of physical coercion.
I imagine the Captain involved just assumed everyone would do their job in a professional manner and it didn't turn out that way.
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