PPRuNe Forums - View Single Post - USA Today: UA forcibly remove random pax from flight
Old 13th Apr 2017, 00:24
  #709 (permalink)  
galaxy flyer
 
Join Date: Dec 2002
Location: Where the Quaboag River flows, USA
Age: 71
Posts: 3,414
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The many US crew posts here perfectly describe the reason US carriers are so hated by the passengers and why carriers like the ME3, BA, CX, SQ, ANA thrive--they understand the customer's desires and respect them humans. The arrogance of "it's our toy to fly and public be damned" is exactly how air travel is here.

I was a corporate chief pilot and we never positioned crews on US carriers outside of North America unless absolutely necessary due to hideous service, lost bags, bumps, etc.
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