WC,
There's a new video today where the officer explains to the Dr he has to leave, he refuses, saying he's not leaving, and you know what happens after. I'm trying to find the video, but it's out there.
Why don't you give it up? The UAL CEO said they were wrong and they were. Apparently, you are having a hard time with the basic reason you have a job at which ever airline you fly for, is simply because you have customers that come first, not second or third or not at all...
I saw this video. The Doctor was very cordial when asked to deplane but changed when he was informed that he would not be able to reach Louisville until Monday afternoon and then became "belligerent" when they came to drag him out.
I sincerely hope you are not representative of the total air transport industry, better yet, I am glad I am retired from this industry in case you are truly reflective of it... SAD!