Originally Posted by
Mr Optimistic
(pax, obviously). Or you could just treat your customers as just that, customers. Failing that just treat them as human beings.
Yes but this only addresses the extreme cases, and possibly front line staff will continue to be in impossible situations Customer Needs vs Company Standard Policy. I can only imagine that whoever decided he/she needed someone off the plane, was under such pressure that he/she is not the only one at fault. I am hoping that more details will be known.
Yes, use common sense, but how nasty the machinery behind can be? You will know better (maybe).