If this is how the staff performed under minor aggravation, how would they respond in a serious situation in an accident?
No. I have no doubt at all that they would behave professionally and impeccably. This seems to have been an "alignment of planets" in failure. Lessons will be learned and it doesn't in anyway correlate, in my opinion, to how any of the individuals operate normally. It is quite conceivable that individuals were all operating to what are often called "Standard Operating Procedures" and as any professional will tell you here, there are times (rarely) when the situation isn't standard and it requires a different approach.