Originally Posted by
Mr Optimistic
This sort of situation, passengers boarded, need to release seats for operational reasons, can't be unprecedented as WC implies, so presumably training recognises that there may be occasions were inducement fail. Can I ask you professionals what the Plan B is to deal with this and when can physical measures on a passenger be requested?
This is the part that still makes no sense to me. This situation started with offers of compensation for people to give up their seat voluntarily. The airline can still raise the compensation amount until someone bites, and it will likely be far less than the cost of hiring a charter jet for the DH crew. Any passenger will understand and accept this way of dealing with the situation.
In this case, the airline stopped raising the amount past $800, and converted from a mode of asking for voluntary cooperation to involuntary removal by force.
How does this happen? Was someone too lazy to pick up a phone and ask management if they could go higher in the amount offered? Too much pressure to meet the departure time? It doesn't matter. No passenger will ever understand or accept this way of doing business. The airline has no need of a Plan B, as long as sufficient incentive is available for voluntary cooperation.