PPRuNe Forums - View Single Post - USA Today: UA forcibly remove random pax from flight
Old 12th Apr 2017, 18:21
  #621 (permalink)  
Mr Optimistic
 
Join Date: Jun 2009
Location: Bedford, UK
Age: 70
Posts: 1,319
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(pax). I think WC can only mean that the planning and circumstances which lead to the need to clear 4 seats after boarding, rather then before, was not necessarily a c*ck up.

Subsequent events weren't a c*ck up, they were a PR disaster.

This sort of situation, passengers boarded, need to release seats for operational reasons, can't be unprecedented as WC implies, so presumably training recognises that there may be occasions were inducement fail. Can I ask you professionals what the Plan B is to deal with this and when can physical measures on a passenger be requested?

As pax this information would be useful as I need to know when I should cower.

Do what's right, respect others and perform with excellence.
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