2 Hang on one second, let me get this straight.............
Yes do make sure you get it straight. And that things haven't been embellished or over-simplified or misrepresented by someone asking you to now support the tenuous position they have got themselves in....
Because you are 100% right, the buck will stop with you if other pax subsequently contradict your staffs version of events, or if awkward youtube clips emerge.
Understand its a difficult job. But beware hearing only half the story.