I have been watching the various issues of this story slowly leach out and the whole cause incident seems to come down to the inability of those who have screwed up to admit it.
Meaning, why was the attempt to get volunteers not fully explained, as NOT a simple case of overbooking, it was an operational issue to move crew around the network to operate another flight.
Had the full ramifications of the over book/DH need, been made public maybe, just maybe, the required offloads would have put their hands up.
However, the events that panned out were appalling, truly appalling. Complete overreaction by the security staff and a total nightmare that could have been avoided, had common sense been used.
Were there no seats blocked in the computer for the DH crew?
Were the gate staff not doing a manual count?