I am strongly reminded of that great movie 'planes trains and automobiles' and the scene where Steve Martin is bumped from his first class seat. This is a classic customer service fail and I suspect there are a few people not looking forward to the promised review. Munoz may have been a little slow off the mark. But I suspect the CEO of Republic, who actually operated the flight on behalf of United, will be having some interesting discussions with him. Given that Republic are in a lot worse shape financially I would be more worried about his and his employees jobs, than about anyone at United. If there is an upside to this whole sorry tale, it is probable that some long overdue attention will be directed by the bean counters to the customer service experience and hopefully not just at United.