How much would you pay to have a positive television commercial such as this watched by a millions and millions of people not only across the US but across the world? I live in London England and most of my friends have seen it.
https://www.youtube.com/watch?v=TRqomRdNUrI
This story is massive in Britain, and I suspect everywhere. It is a catastrophic disaster for the airline industry in general, and obviously for UA in particular.
I must admit that I'm astonished to see that a number of professionals such as West Coast (did you ever tell us which al you fly for?) believe that what happened was okay.
I find that more shocking than anything else about this sordid matter.
Here's a good piece in the "Economist".
http://www.economist.com/blogs/gulli...n/tw/te/bl/ed/
Had they offered a million dollars to anyone to volunteer to leave the plane it would have been money saved.