Originally Posted by
West Coast
Matt
It's not about being a model citizen, it's about being compliant.
If only more people had been compliant throughout history, we would never have had the Magna Carta, the US would still be a British colony, and black people would still be legally relegated to the back of the bus.
Because of this incident, you can bet that United is going to put some effort into fixing whatever broken set of policy, supervisory, and training cock-ups led to this problem in the first place. Had the passenger meekly complied, then the problem would continue to fester.