PPRuNe Forums - View Single Post - USA Today: UA forcibly remove random pax from flight

11th Apr 2017, 12:42

#316 (permalink)

Dryce

Join Date: Oct 2004

Location: UK

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Quote:

Originally Posted by dsc810

According to the Daily Telegraph the leaked justification letter from the CEO has been greeted with ridicule.
United Airlines CEO sends 'painfully tone-deaf' letter praising employees after doctor was forcibly removed from an overbooked plane

CEO has kind of missed the point - being 'politely asked' implies that one might 'politely refuse'. Being 'politely instructed' isn't the same as being asked.