Originally Posted by
Jet Jockey A4
His statement is all the worse for having been made after a monumental public relations earthquake, in the cold light of day, by the CEO of a listed company! You couldn't make this up! The passenger may well have been belligerent - I don't know if he was any more than Mr. Munoz does. Belligerent or not he wasn't violent. United made a choice to use physical violence to resolve a commercial dispute. What I do know is that if you are in a hole stop digging!