"This man went from paying passenger to disruptive passenger the moment he refused a reasonable request to remove himself"
The phrase "Reasonable Request", are you kidding me?
As for the commander not being able to step out of the cockpit while on the ground, what utter nonsense.
It was the Commanders judgement that set in force all the events that followed later, rather than in connection with the company try to find a solution that would be acceptable for all parts.
Which could have meant more money, or transport the Crew by car etc.
Sure it will blow over for United, but I doubt it will blow over before a nice settlement cheque have been offered.
Also I feel there might be more legal ramifications for airlines in the USA after this, as the contract seems to be fairly unbalanced from a legal perspective, seems very biased towards the company itself.
The fact here is that this flight was not overbooked, it was due to United own internal issues that 4 passengers was forced of, it's looking very expensive for United indeed.
