Cows
Is it a relationship with customers or a fear of a social media backlash? Other customer obligations were maintained by getting the DH crew into position to carry them, far more than the one pax that caused the ruckus. He however punches above his weight as his story is the social media story of the day, not the potentially hundreds that were accommodated because the crew was carried instead. Managing
PR and doing the right thing certainly are synonymous.