If he was seated on the aircraft why didnt they allow him to stay and offload the pax who hadn't got on the aircraft? - bad procedure by UA
Edit: I just noticed that they were offloaded so that staff could get on - well sorry but that is even worse. Although I do remember that when I was a flying spanner Customer Service people would often take it on themselves to give away my seat without recourse to Flt Ops - there was then the usual arguing at the gate when they were told to return my seat to me.
Last edited by Jet II; 10th Apr 2017 at 14:22.