Interesting interview in this weekends FT with Oscar Munoz, CEO of United. And I quote: " I represent the interests of almost 90,000 human beings (employees) in our system" he says. "That's by far my FIRST and FOREMOST commitment".
Note he said the employees are his most important commitment. Not the passengers. He has the maturity to realise that to have happy customers, you must first ensure you have happy employees. Wow, what a concept, in a people business. Who would have thought it??
Welcome to the dark ages in the history of Cathay Pacific.