Sanity has prevailed.
Not sure if it was the 3 hours I sat waiting in the reception area, only to be sent home without actually getting to see anyone. I was however, able to converse via phone via the receptionist, and via email, while i was sitting and waiting. A sure sign of the respect the accommodation department has for Captains in this airline..
I ended up sending through the Building Completion certificate and the Property Valuation Report that was done for the mortgage. The latter contained a description of the Villa along with photos. Along with sitting in reception for 3 hours, this got the ball rolling.
Frustratingly, because it seems people believe you really can make this sh!t up, they next requested a signed and stamped Property Purchase Document and a signed and stamped financial document proving that I had indeed paid for the property.
Those were sent in the morning, and the opt out approved in the afternoon.
Moral of the story? Their job is to process requests. Not to help. Its not personal. Its just the way it is.
Last edited by Magenta Disciple; 8th Apr 2017 at 10:06.