Technical and commercial problems as above. Several BT users in the area.
Daily reset helps maintain a reasonable service.
Initial installation problems of low rate were finally traced to the local exchange, which was eventually fixed by an excellent BT engineer - he ignored the multiple texts warning him that he was spending too much time on this job.
Zero joy from India. Every call responded with the same computerised checklist without resolution, which then resulted in a continuing, repeating, 48 hr response time, including a followup 'how was the service' enquiry.
Commercial / technical issues finally resolved with U.K. contact - 'Blodwyn' from Wales, who had both the intellect and tenacity to understand and correct the issue, including reimbursement.
Hub 6 info noted, may try this option,... if only I had 'Blodwyn's' number