Blastiod,
Totally agree, words words words, no difference in law or procedures; perhaps a smart asses approach that has caught on, but has no basis in reality, just like the instruction.
Note, it only applies to BN, so much for a standardised company position; we have dozens of admin staffers to ensure that we do things consistently; obviously ML management has more sense than we give them credit for.
SY management just wouldn't even consider this...
Bottle of Rum