An interesting read, sums up our sorry bunch quite well. Sadly though, I don't see any change coming from them, not in the time I have left here, at least.
9 Bad Manager Mistakes That Make Good People Quit | The Huffington Post
I thought I'd add the paragraph headers, as they really stand out in the context of CX managers. They are;
1. They overwork people.
2. They don’t recognize contributions and reward good work.
3. They fail to develop people’s skills.
4. They don’t care about their employees.
5. They don’t honor their commitments.
6. They hire and promote the wrong people.
7. They don’t let people pursue their passions.
8. They fail to engage creativity.
9. They don’t challenge people intellectually.
And in summation, the final paragraph reads;
If you want your best people to stay, you need to think carefully about how you treat them. While good employees are as tough as nails, their talent gives them an abundance of options. You need to make them want to work for you.