Did OAA apologise to you? I've had no such apology
Well intially it was as you say ... that's what it is we're giving you and here's why (the PQ sent to us before we ever did any assessment).
I followed it up though and expressed my disappointment and confusion at how things were run ... then I was given a detailed explanation of what had happened and OAA acknowledged that it wasn't right and issued me an apology.