Latest rumour is that AAR ordered some PSP to engage crew and pax to understand what is going wrong and why the company has no soul.....
The really sad thing is when you read or hear about a rumour like this is, you know it's very likely to have a large element of truth to it or at the very least have a basis in a set of facts that are very similar.
We are now at the stage where the data driven management mindset is so divorced from reality that no number of people pointing out the glaringly obvious can change the culture, the mindset or the direction of the place.
There is now so much organisational intertia a leadership change is the only viable way forward, but in order to make a change there would need to be an admission of culpability and error and that's as likely to happen as bacon or booze being sold in the crew shop.
There used to be a TV programme on U.K. TV called "back to the floor" and in the US they called it "undercover boss", if AAR or any of his team we're genuinely interested in understanding the personal and product issues this would be a good way to start, clearly however, those of us that work here know that for those "untouchable" passport holders it is far easier to pay someone to find the answers to questions that need asking...and if the answers are not as expected or wanted they find someone else who will answer as required. Data is only useful if it's valid....having a team of "yes" surrounding you continues to miss the point.
AAR will never be told the truth by anyone who works for him simply because his mindset has always been to ignore the message and shoot the messenger.