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Old 21st Mar 2017, 13:25
  #3932 (permalink)  
cumbrianboy
 
Join Date: Jun 2006
Location: London
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This is tedious.

The terminal in closed. If people arrive and the terminal is closed then ask them to point to the clause in the T&Cs of their tickets which says that they have 24hr access to the terminal.

Their ticket clearly states that check in opens 2 hours before departure, if they decide to arrive 8 hours early, then that is their risk.

Now, we are talking about a handful of passengers that had a bad experience, so what? In % terms it's minimal!
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