Staggers. I can tell you with out any fear of being wrong. CX will try to "stop the buck" right at our and our families door. They will never hold themselves accountable. It will always be 'our' fault. Time for all of us to rise up and tell them that they have squandered a legacy of professionalism and financial success. We are NOT to blame, they are. They need to hear that loudly, from all of us. This is about to get serious.