As soon as the Middle East Carriers came on the scene with a far superior product, CX "Managers" were in trouble. They seem to be unable to " Manage" anything. Pilots, Engineers, rosters, remuneration and COS, fuel hedging, cadet training (and promises) etc etc. Not sure why such blatant incompetence is tolerated. Maybe it won't be for long.
If somebody doesn't do something "Managerial " pretty soon, there won't be anything left to Manage.