Originally Posted by
birmingham
Some here have labelled them ill informed, hysterical even stupid; led on by a sensationalist press.
The customer may not be an expert, sometimes the packaging may sound sensational even hysterical - however he may also have a valid point!
I have labelled them thus, but not for the reasons you imply. I think it is perfectly reasonable to want to wait for the steps you mention in the middle part of your post. What is foolish is to say that they will never set foot in an EC225 again regardless of anything, whilst being quite happy (relatively!) to fly in a brand new and unproven type.