I've heard and seen first hand of issues like that, alserire.
Absenteeism can be, shall we say, high enough at times to have a visible effect on passenger experience like that. Throw in a rugby game against France and well.......
My point about 'Legacy' was in the financial sense only.
I'd recommend you contact EI outlining what happened. You could nearly throw your bag from 412 to the baggage hall. An hour wait is simply down to poor resources on the day.