Richard - thanks. I have met Housecall before and in fact once I got a system which would stay connected, I went straight there. Total haul was 8 virus's.
I never cease to be amused at the fact that people (like the owner of this machine), who rely on their pc's to earn their living, can let them now get in such a mess. Still, the owner does the 'dumb blond in distress' so well, and I fall for it every time!!
She does however ever appear to have got away without a h/d format although I will have to wait for her to give it a good test first.
Thanks again
john