She just wants a fairly straightforward means of booking a heli.
This is just as easy as making a straightforward career in flying a heli...
In contrast to fixed wing airlines, there's never a "this aircraft from there to there", but always, "we take the most suitable aircraft to acomplish the mission". And when there's two or more options, the customer has the choice. And this also may vary on the mission day due to weather or technical reasons...
That's one part of the fun in heli business ;-)
Thracian