PAXBoy
I have not been using them in a long while due to not trying to use LHR, and not having to go West that much. I thought I was going to have to start using them on Man - Atlanta and then on to Houston with Delta as I have work there. Luckily good old Singapore started the Sin- Man - Houston route in time, so I have been using them and being very pleased up to now.
Colleagues who do use them say service can be hit and miss, and also quite a few have said they do not like new Business class layout.
You seem to infer you had an "interesting" trip, what went right or wrong ?
Regards
Mr Mac