People need to sacked over the handling of this, starting with Rob Sharp, Borghetti shouldn't be far behind. Who cares if it was Tiger's fault or not, the passengers don't, just get them there!
Virgin should have reacted almost instantly operating the same flights on their own metal until Tiger could get itself sorted.
Why the hell didn't that happen? In these sort of situations this is what all well run airlines do, readjust the network temporarily to get aircraft available to cover your arse.
What's worse is they operated rescue flights from Bali to Brisbane, then pushed pax onto connecting flights around the country. Tiger doesn't even fly direct Bali to Brisbane, couldn't even get them back home direct.