Twin Jock,
Very valid points.
I have spent way too much time with IT down route at my expense with the only outcome being to trade the unit it for another, not a viable response when one is on day 1 of a 9 day trip.
I not an apple muncher but I've had my iPad 2 for 6 years plus without as much as a re-boot due failure let alone a factory reset.
I am pretty suspicious about why they chose a windows platform vs Mac but its simply not worth it the hassles.