Rob Sharp is quoted in The Australian today: "But I can talk about principles I have brought into this business. Customer number one, number one, number one. They pay your bills."
Virgin Australia owns the 737-800s concerned, has an AOC clearly acceptable to the Indonesian authorities (currently operating other sectors e.g. BNE-DPS) and could provide an interim customer focused solution for the booked pax. Yet they seem happy to sit back and watch their subsidiary trash its customer brand. Yet again !