cee cee
- Why oh why did Scoot not inform their customers of the changes in the email that they send to their customers?
- Why add to traveller confusion by having mismatched information between the main board and the screens at the counters?
- Why don't they have large signs at the check-in rows advising travellers to use the kiosks?
My cynical guess: It is all to do with the mania for breaking companies and process' into little bits. If you give a little bit to one manager and then the next bit of the process to another - they'll both do their best to show that they are winners.
Won't they?
If both of the managers are now in separate organisations? They may not know that they have to communicate with others - or how. If they each think the electronic board displays are someone else responsibility?
Very quickly, you could have the sequence you describe. Also, make sure that you don't have enough staff on hand for the first weeks and months of the changeover.
