If management didn't spend every waking hour attacking employees maybe they wouldn't have taken their eyes off the ball with regards to our competition.
Our product is so vastly inferior now that our first class product is inferior to Emirates business class. Employees from every department are miserable and working at 70%, when was the last time you were on a flight that left on time? From the moment one of our premium passengers checks in, his experience will be sub-par. People with money have the power to choose and they have chosen, the premium traffic that makes all the profit are voting with their feet.
These people are gone and they are never coming back, can you blame them? This inept management team has whittled away at our product to fatten their bonuses, they have benefited from CX's reputation as a premium airline even though the service has been far from premium for quite some time.
The word is out and the traveling public know that CX is not worth the premium fares they charge, gee Ivan, why do you think the yields are falling? In all honesty, I think it is too late to change this downward spiral. This airline is doomed to fail and be eclipsed by the world's TRUE premium airlines.
With Ivan and his merry band of yes men at the helm, there with be no meaningful change. Instead of a comprehensive overhaul of the business which would clearly indicate the need for massive money to be spent on product improvement for the premium classes, management will instead continue to attack employees, deal in bad faith and further ruin what was once a great airline.
We are a service industry, you cannot succeed with unhappy employees, it affects the brand and the passenger experience. This TTW strategy is beyond a joke. The same tired old rhetoric from the same incompetent fools.