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Old 1st Jan 2017, 16:53
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SamYeager
 
Join Date: Jan 2010
Location: UK
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@edi_local
Of course EK knew they would misconnect but if there was physically no other flights to put them on or no hotels available then what can they do?
Tell the passengers what the current situation is? Arrange for food/refreshments to be available? In this case it appears, as far too often happens, there was a distinct lack of communication and advance planning. Whilst passengers will obviously not be happy at least they will have an initial briefing telling them the bad news and be told when the next update is likely to take place.


You make a good point about the amount of disrupted passengers funnelling into DXB but that's why Emirates should already have previously prepared a draft plan to deal with this type of problem. London airports suffering from bad weather during winter is not exactly unknown after all!
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