Cloud1: Explain that to all the people who have had their bank holidays ruined by BE. People are paying to get from A to B, they don't give a hell about the problems you mention (which by the way are not insurmountable). My points all originate out of the same two issues, SOU needs to invest and BE needs competition. The problem is that the owners will not invest and as a result BE will continue to treat SOU and its customers with nothing but disdain. They can afford to do this with no competition. Whereas MAN and BHX they have to look after better.