"Utter Indifference" of Emirates in DXB
I've been getting phone calls from people stuck at DXB on route from Manchester to Colombo, with Emirates.
The cause of the initial 3.5 hour delay out of MAN was fog; not the airline's fault, as all know, and the missed connections was the result of that delay.
The problem is what happened next. There were somewhere around 45 - 60 passengers connecting to Colombo. They have been penned up for 6+++ hours airside at DXB, no information apart from a series of idiotic and failed promises of replacement aircraft today, tomorrow, whatever lie comes to mind. No refreshments, talk of a cheap hotel way out in the desert, but no more than talk, until seats can be found, yimkin 31st Dec, yimkin 2nd, yimkin 3rd January, who knows, who cares?
This kind of situation is the real test of an airline, and Emirates are failing spectacularly, once again. Even at their home base they appear to be incapable of organising reasonable care of stranded and distressed passengers, who evidently include babies and children.
Advice on who to contact that I can pass on would be invaluable; does anyone have any suggestions? Phone number of a senior customer service manager, lurking somewhere in a well-appointed office, maybe?
The comment that the thread title repeats is this; "What is so unbelievable is the utter indifference of all the staff who have so far deigned to appear at all to talk to us".