Good effort. It just shows that it doesn't take much effort to make a bad experience more bearable. We had a delayed BA flight recently which was alleviated to a great extent by the continual updates, and explanations, from the captain.
That said that, I have found it better in the US. We had a Jet Blue delay, for some engineering snag, and they brought snacks out to the gate while we waited. They started to board and then decided to change aircraft. We hadn't even arrived at the other gate when we all got text messages apologising and offering a discount voucher off the next booking - unfortunately not much use to us foreigners.
Originally Posted by
slfool
but all I can find on BA's website is a fairly generic customer feedback form - what he did deserves more than just some bland feedback form.
There is a 'say thank you to somebody' form on the BA website by the way:
https://www.britishairways.com/trave...er_compliments