Wow do I regret stumbling into here!
As a controller, whenever I am at work I do my very best to get everybody to their destination as quickly, safely and in as orderly a manner as possible using the rules that are all intended to make things safer for the people in the risky seats. I get immense satisfaction from doing things as well as possible every time I'm at work so I'm sorry to hear that the service I provide is, in your eyes, so sub-standard.