I was merely trying to paint a picture of the sort of 'burócrata' she is likely to be and the gross unfairness of attaching blame to her.
Anyone who has lived/worked in Latin America and had dealings with government departments will be familiar with such people. And yes, that is how many/most of them get a job. I am not being judgemental, that is the system.
It may be an assumption, but a fair one.