It seems that AW has some issues with the AW169 development. The FAA Certification, which has been expected few months before the EASA certification, has more than 1 year delay. Many of the EMS operators can't use their HC because many mandatory equipments have not been yet certified.
Moreover when you compare the payload capability, the AW169 has quite the same payload as the H145, but the H145 has a MTOW around 1000kg lower than the AW169 (4600 vs 3700kg). This delta shows the difficulties face by AW in the design of this HC.
I hope AW will finally fully certify its HC and give it a good payload capability otherwise, the sales will never take off.