Culturally Australians are known as a friendly bunch.
Our first names only are displayed on our name badges and our airline ID's display both.
In our training we are taught to always address our passengers by their surname &/or appropriate title.
Only through regular carriage of frequent flyers, and being asked by them to do so, have I ever dreamed of using a passengers first name.
Seems completely unprofessional to do otherwise. However I began my flying career in the late 80's when people actually bought first class tickets and dressed up to fly.
Haven't times changed.
FIRST CLASS PARIS INTERNATIONAL
WHERE ART THOU
