Interesting in the light of a discussed strike at Virgin.
by Richard Branson:
"Companies do not need to look after customers; companies need to look after employees and they will look after customers." or words to that affect. Quoted in UK papers during the past couple of weeks; implying that if the company creates a correct culture with its employees then they will carry that through to the customer, and everyone wins. It makes perfect sense, but does it happen in your outfit?
Last edited by RAT 5; 3rd Dec 2016 at 17:17.