Disagree on this one, Don.
Why after Goretex's several futile attempts of communicating to the appropriate department on his rightful earnings to be returned did it take only 1 email to Mueller and ...... Voila. DONE!
Seems to me if he hadn't CC'd Mueller, he's still not have his rightful earnings.
To me, that's not a guy who "does not care about the employee".
Kap