Good Cat... That is EXACTLY what EK was hoping for and why, IMO, they delay, delay, delay on all things... such as paying back any medical expenses incurred you are trying to recover.
Their philosophy is simply to make is soon complex and complicated that the employee will simply give up as it's not worth the aggravation..... And sadly, it works most of the time!!
Glad to be gone!
Kap
PS... It would appear a CC to Herr Mueller seems to be the ONLY way to get things done. If he gets enough of these, maybe he will put 2+2 together and understand the total frustration of the EK pilot in this regard.